Refund policy

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular-priced items are eligible for a refund; sale items are non-refundable.
• You have 30 days from the date you receive your item to request a refund.

Shipping

• Send an email to hola@rafega.com to confirm your return.
• Once the return is requested by the customer, a new shipping label will be generated. 
• The customer must take the package, sealed in its original condition, to their local post office. The refund will be issued once the package has been received and inspected.
• The return shipping cost will be deducted from the total refund amount.
• Depending on where you live, the time it takes for your exchanged product to reach you may vary.